SurvivorsUK know that you care about how your information is used and shared, and we appreciate you trusting that we will do so carefully and sensibly.

SurvivorsUK (or “We“) are committed to protecting and respecting your privacy.
This privacy policy explains how we will use the personal information we collect or that is provided to us.

For further information about our privacy practices, please contact our Data Protection Officer by:

• Writing to SurvivorsUK, 8 Hepscott Road, London, E9 5HB
• Calling us on 0203 598 3898
• Emailing [email protected]

WHO WE ARE

For the purpose of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation 2016/679 (“Data Protection Law”) we are a “data controller”. This means that we are responsible for, and control the processing of, your personal information.

WHAT WE COLLECT

We collect information you provide, like your name, email address, and postal address in the following ways:

• When you give them to us directly
This happens when you sign up to receive newsletters and emails from us on our website or at events; when you register your interest in accessing one of our services through our website, on the phone or in person; when you send us a blog submission; when you send us feedback or make a complaint

• When you give it to us indirectly through third parties
This happens when you make a donation to the charity which is processed by a third party payment processor, or set up a fundraising page (or donate) on one of our fundraising platforms.

• When you give permission to other partners and suppliers
This could be when you access a service such us our online helpline, which is delivered through a trusted partner which meets our quality standards and requirements

• When you we collect them as you navigate through our website
This includes your IP address, how much time you spend on the site, and what you like or view. Wherever possible we use anonymous information which does not identify individual visitors to our website.

WHY WE COLLECT AND WHAT WE DO WITH THE DATA

We collect this information in order for you to access our services in the safest way possible and also to keep in touch with you about our work. We may need to share your information with our service providers, associated organisations and suppliers for these purposes. We will mainly use this information:

• to provide you with the services or information you have requested like accessing one of our specialist services
• to process donations or other payments and verify financial transactions
• to process Gift Aid donations and comply with our legal obligations
• to send you our newsletters, and any information on our fundraising appeals, campaigns, and awareness events
• to get in touch with any questions related to your blog submissions
• to ensure that content from our site is presented in the most effective manner for you
• to notify you of changes to our policies
• to keep a record of your relationship with the organisation
• to administer the volunteering arrangement in case you volunteer with us
• to process your data in connection with internal reporting and analysis
• when taking up references or obtaining a disclosure from a DBS check.

SENSITIVE PERSONAL INFORMATION

If you share your personal experience or the experiences of a friend or a relative through our online forms, blog, email, over the phone or by any other means, we will treat that information with confidentiality and always in accordance with this privacy policy. You can decide to remain anonymous when accessing our online helpline services; you can do so also when submitting a blog through the website, however we will require you to include your email address for further communications with our editorial team. We will never share your story with any media and third parties, unless you specifically give your consent for us to do so.

Sensitive data held by our organization
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.
If you contact us through our online helpline services or complete a registration form (both online, on the phone or in person) to access one of our services, you may get asked for details of a sensitive nature. It is your right not to disclose any of those details, except basic contact details which will allow us to get in touch and complete the referral process.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

COOKIES

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. They are widely used in order to make the website work or work more efficiently, as well as to provide information to the owners of the site.

HOW DOES SURVIVORSUK USE COOKIES?

Cookies help us provide a better user experience when the website is browsed. They also allow us to assess our visitors’ use of the website and the journey through it, and we use this information to improve its functionality.

Cookies are safe and secure, and as part of respecting the privacy of our website visitors, we do not use any cookies that collect personal information about you.

Our cookies help us:

Make our website work as you would expect
Improve the speed/security of the site
Allow you to share pages with social networks
Continuously improve our website for you
We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Pass data to advertising networks

CHANGING YOUR PREFERENCES

By using and browsing the SurvivorsUK website you are giving consent for cookies to be used according to our policy. If you do not consent to cookies being used, you can block or restrict any of the cookies through your browser settings or refrain from using the website.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/en-gb/HT201265

For any other web browser, please visit your web browser’s official web pages.

TYPES OF COOKIES

We have classified our cookies into two broad types – ‘first party cookies’ and ‘third party cookies’:

● First party cookies

These are cookies which are served directly by the website operator to your computer. These are often used to recognize your computer when it revisits a website and to remember your preferences as you browse the site.

● Third party cookies

Third party cookies are served by a service provider on behalf of the website operator and can be used by the service provider to recognize your computer when it visits other web sites. We use them to report usage statistics of the website, run our services (such as our online helpline) or to enable commenting on blog posts or social media sharing.

In addition, Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

WHICH COOKIES DOES SURVIVORSUK USE?

To help you understand how use cookies on our website, this is a list of the main ones set across it and what each is used for:

FIRST PARTY – STRICTLY NECESSARY

Provider	Name	Description	Lifespan
survivorsuk.org	_cfduid	Used by the content network, Cloudflare, to identify trusted web traffic	1 year

FIRST PARTY – PERFORMANCE

Provider	Name	Description	Lifespan
survivorsuk.org	_gat	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites.	1 minute
survivorsuk.org	_ga	This cookie name is associated with Google Universal Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.	2 years
survivorsuk.org	_gid	This cookie name is asssociated with Google Universal Analytics and it registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

THIRD PARTY

Provider	Name	Description	Lifespan
Vimeo	vuid	Collects data on the user’s visits to the website, such as which pages have been read.	2 years
Google Analytics	_utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years
Google Analytics	_utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 minutes
Google Analytics	_utmc	This cookie operates in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	session
Google Analytics	_utmv	Used to store visitor-level custom variable data.	2 years
Google Analytics	_utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months
Google Analytics	_utmt	Used to throttle request rate.	10 minutes
Facebook	fr	We use this to measure the effectiveness of paid advertising on Facebook to ensure the money we spend is used effectively.	3 months
ATDMT	ATN	This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity.	2 years
DoubleClick	id	This domain is own”These cookies set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For example, advertisements about a topic you have expressed an interest in while browsing our site may be displayed t you across the web. In addition, these cookies measure the conversion rate of ads presented to the user “ed by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange	1 year
Google	APISID	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	1 year
Google	SSID	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	1 year
Google	NID	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	6 months
Google	PREF	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	1 year
Google	SID	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	1 year
Google	SAPISID	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	1 year
Google	HSID	Mainly used on Google Maps. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.	1 year
Google	Ads/ga-audiences	Used by Google AdWords to re-engage visitors that are likely to perform some actions based on their behaviour on the website.	session
YouTube	SID	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time.	1 year
YouTube	HSID	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Used by Google in combination with SID to verify Google user account and most recent login time	1 year
YouTube	demographics	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Most likely used for demographic profiling and targeting for advertising	1 year
YouTube	VISITOR_INFO1_LIVE	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. This cookie is used as a unique identifier to track viewing of videos	1 month
YouTube	PREF	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. This is a common Google cookie, used across several of their services. Stores user preference, can be used to personalise ads on google searches	5 years
YouTube	APISID	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	1 year
YouTube	GPS	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	4 minutes
YouTube	SSID	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	1 year
YouTube	LOGIN_INFO	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	1 year
YouTube	YSC	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	session
YouTube	SAPISID	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	1 year
Disqus	disqusauth	Discus provides discussion forum software enabling website owners to plug powerful functionality into their sites. On some forums it also enables site owners to sell space to advertisers with the ability to target interest based audiences.	a few seconds
Disqus	vglnk.Agent.p	This cookie is used to deliver adverts more relevant to you and your interests. It is also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.	1 year

COOKIES SET BY THIRD PARTIES

Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third parties for more information about their cookies and how to manage them.

We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.

STORAGE OF DATA AND DATA PROTECTION

When you give us your details, you agree to us recording them on our secure database and server. However, the transmission of information over the Internet is never completely secure so although we do our best to protect your personal information sent us to us online, we cannot guarantee the security of any information you submit to us via our website.

We also take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. All access to our secure server is restricted only to authorised staff.

The personal information collected from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing and processing at a location outside the European Economic Area.

We do our best to ensure that your data is kept securely and in accordance with this privacy policy. We review our use of external services on an annual basis to ensure it complies with European data protection regulations.

Where we use external websites/services to provide support services which require you to register, please consult those organisations’ privacy policies.

HOW LONG WE KEEP YOUR DATA

Your data will not be kept for longer than necessary in relation to the purposes for which it was originally collected. We will keep your data for the periods set out below. These time periods, along with our data protection policy, are reviewed regularly and updated if necessary.

We will keep personal information for the following periods:

Data	Retention Period	Reason
Accessing our counselling, groupwork or ISVA service	For 7 years from the last time you used the service	We need to make sure that we can provide a safe service – this means keeping information so that we can respond to risk. You may want information on your support at SurvivorsUK for future services you engage with or if you report to the police. We also need to be able to respond to any complaints made against us.
Accessing our online/text/telephone support services	For 3 years from the time you contact us	We need to make sure that we can provide a safe service – this means keeping information so that we can respond to risk. We also need to be able to respond to any complaints made against us.
Donations you’ve made to us	For 7 years since the date of your last donation	As a charity, we need to keep robust financial records.
Purchasing services, like training or venue hire	For 3 years	As a charity, we need to keep robust financial records.
Subscribing to a newsletter	You can unsubscribe at any time	We will delete your contact details if you no longer want us to contact you.
Information on employees	For 6 years after you stop working for us	By law we need to keep certain financial information. We also need to be able to respond to complaints made against us.
Information on job applicants	For 1 year after the job closes	We need to show we have fair application processes and may wish to contact you regarding other jobs.
Information on volunteers	For 6 years after you stop volunteering for us	We need to be able to respond to complaints made against us.

We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid or to support certain financial transactions.

You can withdraw your consent to us keeping your data at any time without needing to specify a reason. To withdraw your consent, please contact us using the details below. If you ask us not to contact you, we will keep limited information about you to ensure we respect this.

MARKETING AND COMMUNICATIONS

We will only contact you about our work and how you can support SurvivorsUK by email, text message, post or phone if you have agreed for us to contact you in this manner.

You can update your choices or stop us sending you these communications at any time by contacting ‘[email protected]’ or clicking the unsubscribe link at the bottom of the relevant communication.

WHO HAS ACCESS TO YOUR DATA

All information provided voluntarily is used exclusively by SurvivorsUK; we do not sell, trade or transfer our data to any third parties unless express consent is given and we do not sell any information about your web browsing activity. The personal information we collect about you will mainly be used by our staff and volunteers so that they can best support you.
We may however share your information with our trusted partners and suppliers who work with us to deliver our services, but we will always make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes.

Legal disclosure
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights.

YOUR RIGHTS

You have a right to access and control your information and ask us to stop processing your personal data. We will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.

If you wish to exercise any of these rights or make a complaint, you can do so by contacting our Data Protection Officer at SurvivorsUK; 11 Sovereign Close; London E1W 3HW, by email at [email protected] or by phone at 0203 598 3898.

In order to correct, amend or delete any of your personal information, we will need to carry out checks to make sure you are who you say you are.

It is sometimes not possible for us to delete all of the information we have on you. If you ask for us to delete your data we will let you know if it has not been possible to delete everything we hold on you.

Alternatively you can make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, at ico.org.uk.

CHANGES TO OUR PRIVACY POLICY

This privacy policy was last updated on 25th April 2018. Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy statement.